Return & Exchange Policy
Thank you for choosing our custom-made mugs! We take great pride in crafting each mug to your unique specifications. Please read our return policy carefully!
Due to the personalized nature of our custom-made mugs, all sales are final. This means that once your order is placed, it cannot be returned or refunded. We appreciate your understanding and encourage you to double-check all details before finalizing your purchase.
If you have any issues or concerns with your custom-made merch, please don't hesitate to contact us. We are committed to ensuring you are happy with your purchase.
Thank you for your support and understanding!
What to Do if Your Custom-Made Mug Arrives Damaged
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Oh no! We’re sorry to hear that your custom-made mug arrived damaged. Don’t worry, we’re here to help! Follow these simple steps to get it sorted out:
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Snap Some Photos: Take clear pictures of the damaged mug and the packaging it came in. This helps us understand what went wrong and speeds up the process.
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Reach Out to Us: Contact us at info@bestfriendsmerch.com within 14 days of receiving your mug. Please include the photos and a brief description of the damage.
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Wait for Our Response: We’ll review your claim and get back to you as soon as possible. If the damage is confirmed, we’ll arrange for a replacement or a full refund.
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Keep Everything Handy: Hold onto the damaged mug and all the packaging until we’ve resolved the issue. Sometimes, we might need you to send it back to us.
We’re committed to making sure you love your custom mug, so we’ll do our best to make things right! Thank you for your patience and understanding.